Executive Customer Care Voice – Inbound
EXL · Pune
Job description
About the role
We are seeking an Executive Customer Care professional to join our inbound voice team supporting primary care patients. You will be the first point of contact for callers, ensuring their needs are addressed promptly and accurately.
Key responsibilities
- Answer incoming phone calls and route them to the appropriate department or provider.
- Contact healthcare providers as needed to verify information or arrange services.
- Schedule patient appointments with precision and timeliness.
- Maintain high standards of customer service, delivering efficient and effective support.
- Document interactions and updates in the relevant systems.
Required profile
- Strong verbal communication skills and a courteous phone manner.
- Experience in a call‑center or customer service environment, preferably within healthcare.
- Ability to handle multiple tasks and prioritize urgent requests.
- Attention to detail for accurate scheduling and data entry.
Required skills
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Published 1 month ago
Expires 2 weeks from now
48 views · 0 interested
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EXL
Pune
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