Executive Back-End Non-Voice Email Customer Service
EXL · Noida
Job description
About the role
The Executive Back‑End Non‑Voice Email Customer Service role focuses on handling inbound customer inquiries via email. You will be responsible for reading client messages, understanding their needs, and taking appropriate actions to resolve issues while maintaining a high standard of service.
Key responsibilities
- Read, interpret and respond to customer emails promptly and accurately.
- Document actions taken and update customer records as required.
- Collaborate with team members to ensure consistent service quality.
- Adapt to different shift schedules based on operational needs.
Required profile
- Strong reading and writing proficiency in English.
- Excellent communication and attention to detail.
- Team‑player attitude with flexibility to work varied shifts.
- Commitment to delivering exceptional customer service.
Required skills
- Proficiency in using email platforms and basic office tools.
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Published 1 month ago
Expires 2 days from now
74 views · 0 interested
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EXL
Noida
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