Enterprise Operations Engineer II – Multimedia

About the role

Mastercard’s Multimedia Services team is seeking an Enterprise Operations Engineer II to drive lifecycle refresh, transformational initiatives, and service delivery across a global region. The role supports both regional and global needs, ensuring modern, reliable audio‑visual experiences for employees.

Key responsibilities

• Plan and execute strategic refresh projects for audio‑visual infrastructure.
• Collaborate with end users, Real Estate Services, Network Engineering, and vendors to simplify and modernize AV solutions.
• Facilitate final acceptance of projects and hand‑over to the Multimedia Services Operations team.
• Provide product support for video‑conferencing, wireless content sharing, room schedulers, and digital signage.
• Lead resolution and problem management for AV technologies in meeting spaces.
• Coordinate break/fix activities with engineering teams and external vendors.
• Manage ITSM processes, including ticketing, incident reporting, and monitoring.
• Contribute to monthly operational reporting and continuous improvement.

Required profile

• Highly motivated, analytical, and outcome‑oriented.
• Strong communication skills and ability to work with diverse stakeholders.
• Experience delivering AV solutions in a corporate environment.

Required skills

• Video‑conferencing systems (e.g., Zoom, Teams Rooms).
• Wireless content‑sharing technologies.
• Room scheduling software.
• Electronic bulletin boards / digital signage platforms.
• IT Service Management (ITSM) tools for ticketing and incident handling.

What we offer

• Opportunity to work within a global payments technology leader.
• Exposure to cutting‑edge multimedia and digital workplace initiatives.
• Collaborative environment with cross‑functional teams.