Enterprise Account Manager

About the role

DEPT® is looking for an Enterprise Account Manager to nurture and grow relationships with its enterprise‑level clients. You will align our digital and technology services with client business goals, drive satisfaction, and uncover new revenue opportunities.

Key responsibilities

• Build and maintain long‑lasting relationships with enterprise clients, acting as their main point of contact.
• Understand client business objectives and tailor DEPT® services to meet those needs.
• Ensure client retention through proactive communication, issue resolution, and regular performance reviews.
• Identify and pursue upselling and cross‑selling opportunities in collaboration with internal teams.
• Develop account plans and strategies, staying informed on industry trends and competitor activity.
• Manage contract negotiations, renewals, and pricing discussions while ensuring compliance.
• Track key account metrics, report on performance, and use data‑driven insights to improve outcomes.

Required profile

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience as an Account Manager or similar client‑facing role within the IT industry.
• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross‑functional team environment.
• Results‑oriented mindset with a focus on achieving account targets and customer satisfaction.