Engineer III - Intelligent Automation (SAP)

About the role

Levi Strauss & Co. is hiring an Engineer III - Intelligent Automation in Bengaluru to support, enhance and continuously improve SAP-based intelligent automation solutions across Finance, Order-to-Cash, Procure-to-Pay, Direct-to-Consumer and master-data processes. The role partners with business and technology teams to turn requirements into reliable automation, monitor agent and workflow performance, resolve production issues and strengthen controls.

Key responsibilities

• Provide technical production support for SAP intelligent automation and AI solutions covering invoice parking, cash application, sales order automation, credit memo processing and customer master processes.
• Partner with Finance, Accounts Payable, Accounts Receivable, Sales, Customer Service, Procurement, DTC and master-data teams on requirements, issues, priorities and expected outcomes.
• Document current- and future-state processes, business rules, exception scenarios, controls, data mappings, dependencies, acceptance criteria and functional specifications.
• Assess solution impacts across SAP FICO, Order-to-Cash, Procure-to-Pay, DTC, Fashion, master data, pricing, billing, receivables, payables, logistics, interfaces and downstream systems.
• Collaborate with SAP ABAP, BTP, AI, workflow, integration, Fiori and automation teams through design, estimation, testing, release, cutover and hypercare.
• Monitor agent runs, queues, interfaces, APIs, document processing, business-rule outcomes, exception dashboards, reconciliations and SAP posting status.
• Troubleshoot failed or delayed automations and coordinate incident resolution, root-cause analysis and preventive improvements.
• Support unit, integration, regression, UAT, volume, negative-scenario and production-validation testing.
• Maintain runbooks and operational documentation and use automation metrics and business feedback to improve reliability and straight-through processing.

Required profile

• 8-12+ years of progressive SAP experience across implementation, enhancement delivery, integration, intelligent automation and production support.
• Strong process knowledge of SAP FICO, Order-to-Cash, Procure-to-Pay, DTC, customer and vendor master data, sales, billing, receivables, payables and related postings.
• Experience supporting SAP automations, workflows, interfaces, APIs, background processes and exception-management solutions in production.
• Understanding of workflow, business rules, RPA, document extraction, AI-assisted decisions, agent orchestration and human-in-the-loop review.
• Ability to analyse document flow, configuration, master data, logs, interface payloads and posting errors to isolate root cause.
• Knowledge of SAP S/4HANA, SAP BTP, SAP Build Process Automation or comparable platforms, SAP Integration Suite, APIs, OData, IDoc, RFC or BAPI, workflow, Fiori, ABAP and monitoring concepts.
• Experience with business rules, confidence thresholds, validations, exception handling, reprocessing, audit trails, observability, security, segregation of duties, SOX controls, data privacy and responsible AI.
• Fashion and retail process experience, including SAP AFS or S/4HANA Fashion, is preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Finance or a related field; SAP, automation, agile or ITSM certifications are a plus.