Engagement Manager – Community & Resident Experience

About the role

We are looking for an Engagement Manager to lead resident community building across our co‑living properties. The role combines community development, event planning and customer experience to boost resident satisfaction and retention.

Key responsibilities

• Develop and nurture a vibrant resident community across multiple locations.
• Design and execute a calendar of events such as community dinners, wellness sessions, workshops, festivals and sports tournaments.
• Oversee the onboarding experience for new residents and manage digital channels (WhatsApp/Telegram) to keep members informed.
• Collect feedback, monitor satisfaction metrics and work with operations teams to resolve resident issues.
• Track and report on KPIs including NPS, retention rates, engagement scores and event participation.

Required profile

• 1‑5 years of experience in community building, event management or resident experience.
• Strong communication and interpersonal abilities.
• High ownership, proactive problem‑solving and ability to manage vendors and partnerships.

Required skills

• Event planning and execution.
• Community management on messaging platforms.
• Data collection and basic analysis for feedback.