Engagement Associate – Front Desk & Operations

About the role

We are seeking an Engagement Associate to manage front‑counter operations, greet and assist clients, and support a range of administrative tasks in a hospitality environment.

Key responsibilities

• Maintain a high level of alertness and professionalism at the front counter, anticipating and responding to guest and client needs.
• Handle all telephone calls with a cheerful, clear tone and manage the office PABX system.
• Organise postage, courier services, mail, and incoming/outgoing deliveries.
• Coordinate conference‑room bookings, refreshments and special arrangements for meetings.
• Perform check‑in and check‑out processes for clients and conduct up‑selling and cross‑selling to maximise revenue.
• Provide secretarial and administrative support, including handling client inquiries, complaints and feedback.

Required profile

• Minimum two years of customer service and administrative experience, preferably in a hotel front‑desk or club‑floor setting.
• Customer‑oriented with excellent interpersonal and communication skills.
• Ability to work under pressure, multitask and maintain a positive attitude.
• Fluency in English and another local language.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint