Director – Travel & Hospitality Capability

About the role

WNS is seeking a visionary Director for Travel & Hospitality Capability. The role requires deep expertise in airline commercial ecosystems and modern airline retailing, focusing on industry solutions, AI enablement, and capability growth across airlines, hospitality, and allied travel segments.

Key responsibilities

• Lead T&H capability growth programs through solution design, modernization, and innovation.
• Drive airline commercial transformation across NDC, Offer‑Order journeys, revenue management, revenue accounting, and distribution.
• Collaborate with clients and account teams to identify business pain points and design digital solutions.
• Monitor industry trends, identify solution opportunities, and propose white‑space offerings.
• Steer key T&H solutions from inception to deployment as a subject‑matter expert and solution owner.
• Champion agile and product thinking; product owner/manager experience is a plus.
• Connect industry trends with AI and emerging technologies to define high‑impact use cases.
• Provide thought leadership and represent the organization in client and industry forums.

Required profile

• 15+ years in Travel & Hospitality, preferably in airline commercial and retailing transformation.
• Strong knowledge of NDC, Offer‑Order systems, modern airline retailing, GDS, revenue management, and booking ecosystems.
• Experience in revenue accounting, flight/crew operations, or airport operations is a plus.
• Proven track record delivering large digital programs that integrate legacy and next‑gen systems.
• Exposure to hospitality, cruise, or ground‑transport domains is desirable.
• Bachelor’s or Master’s degree in Engineering, Business, or a related field.

Required skills

• NDC (New Distribution Capability)
• Offer‑Order systems
• Modern Airline Retailing platforms
• GDS (Global Distribution Systems)
• Revenue Management
• Revenue Accounting
• Digital program integration
• AI and emerging technology awareness