Digital Guest Relations Agent

About the role

The St. Lawrence Parks Commission is seeking a Digital Guest Relations Agent to enhance visitor engagement across its campgrounds, beaches and historic sites in Eastern Ontario. You will work from our Morrisburg office, promoting tourism experiences through email, social and digital channels while delivering prompt, courteous information to guests.

Key responsibilities

• Promote visitor business by engaging guests via email, social media and digital platforms.
• Respond to guest inquiries with accurate, timely information.
• Support the development and maintenance of digital guest‑relations systems.
• Manage daily activity on each social channel and nurture online communities around events and attractions.
• Uphold the organization’s equity, diversity and inclusion principles in all interactions.

Required profile

• Strong oral and written English proficiency.
• Willingness to work evenings, weekends and holidays as needed.
• Experience in tourism marketing and customer service.
• Ability to learn reservation, survey and social‑media management tools.
• Excellent communication, collaboration and problem‑solving skills.

Required skills

• Advanced knowledge of Office 365, Microsoft Word, Excel, Teams and SharePoint.
• Fluency with social‑media platforms and management tools.

What we offer

• Fixed‑term employment from August 2026 to March 31 2027 (36.25 hours/week).
• Competitive salary range of $981.13‑$1,141.29 CAD.
• Opportunity to contribute to the economic prosperity of Eastern Ontario.