Desktop Support Engineer

About the role

We are looking for a Desktop Support Engineer to provide on‑site and remote assistance for end‑users, ensuring that laptops, desktops and peripheral devices run smoothly.

Key responsibilities

• Set up, repair, and upgrade laptops, desktops, printers and other equipment.
• Install, configure and update operating systems (Windows, macOS, Linux) and business applications.
• Respond to support tickets via phone, email or in‑person, guiding users through troubleshooting steps.
• Diagnose and resolve basic LAN/Wi‑Fi connectivity issues and perform cable termination.
• Log incidents and resolutions in the ticketing system and maintain an accurate inventory of hardware and software assets.
• Escalate complex network or server problems to Tier 2 support or external vendors.

Required profile

• Degree or diploma in IT, Computer Science or a related field.
• 0–2 years of experience in an IT support or help‑desk environment.
• Strong communication skills, patience and problem‑solving abilities.

Required skills

• Computer hardware assembly, repair and upgrade.
• Windows, macOS and Linux operating systems.
• Basic networking concepts (TCP/IP, DNS, DHCP) and LAN/Wi‑Fi troubleshooting.
• Use of ticketing systems for incident tracking.