Desktop Support Administrator I

About the role

CSG is looking for a Desktop Support Administrator I to provide on‑site and remote assistance for a variety of client service requests. You will work with PC hardware, operating systems, software, mobile devices, and conference‑room technology while supporting executive users and delivering user education.

Key responsibilities

• Install, configure, and support computing technology across the organization.
• Respond to service requests, troubleshoot issues, and apply temporary or permanent fixes.
• Participate in an on‑call after‑hours/weekend rotating schedule.
• Maintain hardware and software inventory and keep documentation up to date.
• Provide executive, conference‑room, and meeting support, including setup of AV equipment.
• Collaborate with other support teams to resolve complex problems.

Required profile

• Associate’s degree or equivalent experience.
• 1–3 years of deskside or IT floor support in a corporate environment.
• Experience with laptop provisioning for onboarding and asset recovery.
• Regular and reliable attendance with professional working behavior.

Required skills

• CompTIA A+ certification.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• Jamf Certified Associate or Technician.
• Proficiency with Office 365, Windows 11, Microsoft Teams, Active Directory, MFA, PowerShell.
• Knowledge of VoIP systems, network printers, audio/video conferencing equipment, Citrix, Microsoft Cloud PC, Intune, Microsoft Autopilot, JAMF, SCCM, and remote support tools such as Bomgar.
• Familiarity with ticketing/ITSM platforms: Remedy, JIRA, Helix, Azure DevOps.
• Experience with mobile device provisioning and endpoint lifecycle management.