Data Scientist – Customer Quality (Bengaluru)

About the role

We are looking for a Data Scientist to lead data‑driven analysis for quality issues, warranty failures, and customer complaints at Bosch Automotive Electronics India (RBAI). You will work closely with Quality, Warranty, Manufacturing and IT teams to develop predictive models and analytics solutions that improve product reliability and reduce warranty costs.

Key responsibilities

• Lead analysis of quality issues, warranty failures and customer complaints using plant, dealer, supplier and field return data.
• Perform warranty analysis and optimisation to lower field failures and warranty expenses.
• Develop predictive models to identify high‑risk parts, processes and suppliers.
• Support root‑cause investigations (8D, 5‑Why, DDPS) with data‑driven insights.
• Optimise quality and warranty processes through statistical and machine‑learning techniques.
• Create dealer‑level analytics applications for complaint screening and decision support.
• Design dashboards and reports for quality, customer and management reviews.
• Collaborate with cross‑functional teams to deploy analytics solutions and drive digital transformation.

Required profile

• BE degree in IT, ECE or EEE.
• Minimum 2 years of professional experience in data analysis or data science.
• Hands‑on expertise in statistical analysis and machine‑learning techniques.
• Strong ability to perform data‑driven root‑cause analysis.

Required skills

• Statistical analysis
• Machine learning
• Data visualization and dashboarding (Power BI, Tableau, Minitab)