This job is no longer available
This job expired on 05/09/2026. It no longer accepts applications.
Customer Tech Support – Spanish (Bilingual)
SiteMinder · Pune
Job description
About the role
SiteMinder is looking for a bilingual Customer Solutions Analyst to provide frontline technical assistance to its global hotel‑technology customers. You will be the first point of contact, helping users get the most out of the SaaS platform while delivering a high‑quality service experience.
Key responsibilities
- Provide technical and analytical support via phone, email, chat and other channels.
- Identify customers' configuration needs, set expectations and resolve issues in line with KPIs.
- Escalate or close cases according to Service Level Agreements and company policies.
- Log all interactions accurately in the Salesforce CRM system.
- Participate in product training sessions and contribute feedback for product improvements.
Required profile
- Fluent in both Spanish and English (written and spoken).
- Strong customer‑service orientation with excellent communication skills.
- Ability to work in a fast‑paced, high‑energy environment.
Required skills
- Salesforce (CRM) usage for case management.
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SiteMinder
Pune