Customer Support Specialist – Voice (Retail)
HireVibe Talent · Kochi
Job description
About the role
We are seeking a Customer Support Specialist to join our retail voice support team in Kakkanad. The role involves handling inbound calls and assisting employees and customers with their queries, ensuring a positive experience.
Key responsibilities
- Handle inbound voice calls professionally.
- Assist with customer and employee queries and requests.
- Resolve issues or escalate when required.
- Maintain accurate call records.
- Deliver a positive customer experience.
Required profile
- Strong spoken English – CEFR B2 level.
- Good listening and problem‑solving skills.
- Customer‑focused attitude.
- Comfortable with rotational shifts and week‑offs.
- Willing to work night shifts.
- Immediate joiners preferred.
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Published 1 week ago
Expires 1 month from now
22 views · 0 interested
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HireVibe Talent
Kochi