Customer Support Specialist I

About the role

The Customer Support Specialist I joins the Customer Service Department to handle inbound email, live web‑chat and phone inquiries. The role focuses on delivering first‑call resolution for account information, billing questions and order status updates while providing a professional and courteous experience.

Key responsibilities

• Answer inbound calls, emails and chats from prospective and existing customers.
• Assess issues quickly and provide accurate, solution‑focused support.
• Perform Tier‑One tasks such as order entry, basic account management and post‑delivery assistance.
• Maintain high standards of professionalism and adhere to departmental performance goals.
• Work independently while knowing when to escalate critical issues.
• Complete all required training and stay updated on company news, processes and procedures.

Required profile

• Minimum 1 year of customer service experience.
• At least 1 year of experience using Salesforce or another CRM platform.
• Ability to thrive in a fast‑paced environment and adapt to changing business needs.
• Strong written and verbal communication, interpersonal and problem‑solving skills.
• Detail‑oriented, organized and capable of multitasking under pressure.
• Experience working in an international process is preferred.

Required skills

• Salesforce (or comparable CRM) proficiency.
• Microsoft Excel.
• Microsoft Outlook.
• Microsoft Word.