Customer Support Representative

About the role

The Customer Support Representative will be the first point of contact for L1 inquiries across multiple products, ensuring high customer satisfaction while working closely with Product Management and Sales teams.

Key responsibilities

• Respond efficiently to L1 customer inquiries via chat, phone, and email.
• Review, interpret, and upload data from various sources, flagging discrepancies.
• Prioritize and manage high‑volume support cases in a fast‑paced environment.
• Maintain case details in the tracking system and keep clients updated on project status.
• Collaborate daily with L2/L3 Support and Product Development to represent customer needs.
• Deliver timely troubleshooting and exceed client expectations.

Required profile

• Bachelor’s degree with at least 3 years of relevant experience.
• Willingness to work evenings, occasional weekends, and holidays.
• Strong written and verbal communication skills.
• Excellent organizational, time‑management, and analytical abilities.
• Experience in high‑volume call or customer support environments is a plus.

Required skills

• Salesforce.com or other CRM systems
• SaaS technology
• MS Office suite
• Python
• SEQUEL (SQL) software support