Customer Support Representative I

About the role

Rapiscan is seeking a dedicated Customer Support Representative to join its global call‑center team. You will be the first point of contact for customers worldwide, handling inquiries across phone, email, and chat while processing sales orders, quotes, and returns.

Key responsibilities

• Manage a high volume of customer interactions professionally across all channels.
• Analyze requests, determine appropriate actions, and provide clear information on products, services, and policies.
• Create and process sales orders, quotes, work orders, and return merchandise authorizations (RMAs) accurately and promptly.
• Collaborate with logistics, sales, operations, and other internal teams to resolve issues.
• Report to the Customer Service Team Lead, escalating complex cases as needed.
• Adhere to company values and operational guidelines while working rotational shifts.

Required profile

• Graduation degree (any field).
• Minimum 2 years of experience in a contact‑center environment.
• Excellent verbal and written communication with a professional, empathetic tone.
• Strong commitment to high‑quality work and problem‑solving.

Required skills

• Experience with contact‑center and CRM tools such as Microsoft D365, Service Max, Microsoft CRM, or Genesys (preferred).