Customer Support Executive

About the role

We are seeking a Customer Support Executive to join SortMyScene, an event discovery and experiences platform. The role involves assisting clients through multiple communication channels, ensuring smooth event bookings and high satisfaction.

Key responsibilities

• Handle client queries via calls, WhatsApp, email and other channels.
• Understand client requirements and provide quick, effective solutions.
• Coordinate with internal teams to resolve issues and follow up until resolution.
• Assist clients with event information, bookings, payments and related concerns.
• Manage complaints professionally to maintain high client satisfaction.
• Maintain accurate records of interactions, queries and feedback.
• Identify recurring issues and communicate them to relevant teams.
• Build and maintain positive relationships with clients while managing multiple queries in a fast‑paced environment.

Required profile

• Excellent verbal and written communication skills.
• Strong customer‑handling and problem‑solving abilities.
• Patient, professional and customer‑focused attitude.
• Good follow‑up and organizational skills.
• Ability to work independently and as part of a team.
• Basic knowledge of Google Sheets/Excel and common communication tools.
• Freshers welcome; prior experience in customer support, hospitality or events is a plus.
• Comfortable working in a fast‑paced startup environment.
• Based in Mumbai, immediate joiner, flexible to work six days a week.

Required skills

• Google Sheets
• Microsoft Excel