Customer Support Executive

About the role

We are looking for a Customer Support Executive to join our team in Amritsar. In this role you will be the primary point of contact for customers across chat, email and phone, ensuring they receive accurate information and a superior experience.

Key responsibilities

• Manage all customer interactions across multiple channels (chat, email, call).
• Provide accurate, valid and complete information using appropriate tools and methods.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Collaborate with team members and other service teams to deliver a seamless experience.
• Follow company communication procedures, policies and guidelines consistently.
• Measure and improve performance based on customer satisfaction, effectiveness, efficiency and quality metrics.

Required profile

• Strong communication skills with a customer‑focused mindset.
• Ability to stay calm and professional while handling diverse queries.
• Team player who can collaborate effectively with colleagues.
• Commitment to following established processes and delivering high‑quality service.

Required skills

What we offer

• Opportunity to work in a dynamic, fast‑growing technology services company.
• Exposure to multi‑channel customer support operations.
• Professional development and upskilling opportunities.