Customer Success Specialist – Amazon Advertising

About the role

CommerceIQ is seeking Customer Success Specialists to help enterprise brands grow profitable revenue on Amazon by adopting and leveraging its AI‑driven platform.

Key responsibilities

• Understand customer needs and develop joint success plans.
• Act as an expert on the CommerceIQ platform, providing training, troubleshooting and support.
• Manage clients' advertising budgets and drive e‑commerce advertising growth.
• Perform deep data analysis to answer strategic questions and influence KPIs.
• Collaborate with internal teams to shape new features and coordinate service requests.
• Identify upselling and cross‑selling opportunities for the sales team.

Required profile

• Bachelor’s degree in Business, Marketing, Economics or a related field.
• 5+ years of professional experience, including 4+ years running media and advertising engagements.
• Experience managing large e‑commerce marketing budgets on Amazon and other platforms.
• Proven ability to work with VP‑level and C‑level executives.
• Strong presentation and communication skills.

Required skills

• Expertise in Amazon advertising tools (AMS, DSP) and bid/budget management.
• Advanced Excel for data analysis.
• Project management and risk mitigation.
• Ability to conduct deep data analysis and translate insights into actions.