Customer Service Team Lead

About the role

We are seeking a dedicated and experienced Customer Service Team Lead to join our dynamic team in Andhra Pradesh. The ideal candidate will have a strong background in customer service and will be responsible for leading a team of customer service representatives to ensure the highest level of service is provided to our clients.

Key responsibilities

• Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service.
• Monitor team performance and provide regular feedback to team members to foster professional growth and development.
• Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
• Develop and implement training programs for new hires and ongoing training for existing staff to improve service quality.
• Collaborate with other departments to streamline processes and improve overall customer experience.
• Analyze customer service metrics and prepare reports to identify trends and areas for improvement.

Required profile

• Strong leadership and team management abilities.
• Excellent problem‑solving skills with a customer‑focused mindset.
• Ability to thrive in a fast‑paced environment and manage multiple priorities.
• Preferred experience in customer service or a related field.