Customer Service Specialist

About the role

We are seeking a Customer Service Specialist to handle inbound inquiries, provide detailed information about our insurance products, and guide customers toward informed decisions. The role involves maintaining accurate interaction records and collaborating with the team to boost overall satisfaction.

Key responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about products and services.
• Assist customers in making informed insurance decisions.
• Maintain accurate records of interactions and transactions.
• Resolve customer complaints professionally and promptly.
• Collaborate with team members to improve customer satisfaction.

Required profile

• 0-3 years of relevant experience.
• High School Diploma; Bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Ability to handle high‑pressure situations and resolve conflicts.
• Basic computer proficiency and familiarity with CRM systems.
• Strong problem‑solving abilities and attention to detail.

Required skills

• CRM systems
• Basic computer skills

What we offer

• Amazing work culture.
• Complete day shift with a 6‑day work schedule and one roster day off.
• Attractive incentives.
• Good opportunity for career progression.