Customer Service Representative – Webchat Support
EXL · Pune
Job description
About the role
We are looking for a Customer Service Representative who will manage inbound webchat interactions, resolve customer queries, and ensure a high level of satisfaction. The role requires clear communication, adherence to established processes, and timely responses.
Key responsibilities
- Handle inbound webchat sessions from customers and provide accurate information.
- Resolve customer issues efficiently while following client procedures.
- Maintain compliance with quality and regulatory standards.
- Monitor and achieve performance metrics such as customer satisfaction, average handle time, and first response time.
- Document interactions and update records as required.
Required profile
- Strong written communication skills in English.
- Ability to follow detailed processes and guidelines.
- Customer‑focused attitude with a commitment to service excellence.
Required skills
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Published 1 month ago
Expires 3 weeks from now
47 views · 0 interested
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EXL
Pune