Customer Service Representative – Voice/Chat (Pune)

About the role

We are seeking enthusiastic, customer‑focused individuals to join our Voice/Chat team in Pune. As a Customer Service Representative you will handle inbound and outbound interactions, provide accurate information, and ensure a positive experience for every customer.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
• Respond to inquiries promptly and professionally.
• Resolve complaints and escalate complex issues when necessary.
• Maintain accurate records of all interactions and transactions.
• Provide product, service, and process information to customers.
• Follow company policies, quality standards, and service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required profile

• Graduate or undergraduate degree (as per company requirements).
• Excellent verbal and written communication skills in English.
• Strong problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced environment.
• Customer‑centric attitude with a willingness to learn.

Required skills

• Basic computer proficiency and familiarity with MS Office.

What we offer

• Competitive salary and incentives (if applicable).
• Training and career development opportunities.
• Supportive work environment.
• Growth opportunities within the organization.