Customer Service Representative

About the role

This full‑time, on‑site Customer Service Representative position is based in the Mohali district. You will respond to customer inquiries via phone, email and other channels, providing clear information about deliveries, schedules and services.

Key responsibilities

• Answer customer questions and handle order‑related issues through phone, email and other communication methods.
• Track deliveries, resolve complaints and escalate complex cases when necessary.
• Update customer records and ensure accurate information is shared with operations and delivery teams.
• Maintain a positive customer experience and support service‑quality targets.
• Contribute to a professional and supportive work environment.

Required profile

• Strong customer service and support skills with the ability to handle inquiries professionally.
• Experience in building trust and long‑term relationships in a fast‑paced delivery or logistics setting.
• Clear and confident verbal and written communication in English; additional languages are a plus.
• Good problem‑solving abilities, attention to detail and capacity to manage multiple tasks simultaneously.
• High school diploma or equivalent; further education in business, communications or a related field is advantageous.

Required skills

• Proficiency with customer service software.
• Experience using order management systems.
• Basic office applications such as email and spreadsheets.