Customer Service Representative

About the role

We are looking for a Customer Service Representative to join the chat support team of a leading e‑commerce platform. The role is based in Jaipur and involves handling customer inquiries through live chat, ensuring a smooth and satisfying shopping experience.

Key responsibilities

• Respond to customer queries via chat in a timely and professional manner.
• Identify and resolve issues related to orders, payments, deliveries, and product information.
• Escalate complex cases to senior support or relevant departments as needed.
• Maintain accurate records of interactions and follow up on pending requests.
• Contribute to continuous improvement of chat processes and knowledge base.

Required profile

• Strong communication skills in English (additional languages a plus).
• Ability to work in rotational shifts, covering five days a week with alternate weekly offs.
• Customer‑focused attitude with patience and problem‑solving mindset.

Required skills

• Proficiency in using chat platforms and basic computer applications.

What we offer

• Full‑time employment with a competitive CTC of 26,000 INR per month.
• Take‑home salary of approximately 19,000 INR plus a performance‑linked incentive of 2,500 INR.
• Opportunity to work with a global e‑commerce leader and develop customer service expertise.