Customer Service Representative (French) – Mumbai

About the role

We are looking for a French‑speaking Customer Service Representative to join our 24x7 support team in Mumbai. The role involves handling voice, email and backend operational tasks while delivering a high‑quality experience to our customers.

Key responsibilities

• Provide customer support in French (CEFR B1‑B2 or higher) via phone and email.
• Learn and apply new processes, systems and tools quickly.
• Manage multiple tasks and switch between them efficiently.
• Maintain accuracy, process compliance and quality standards.
• Perform QA checks and progress from novice to effective competency.
• Handle record‑keeping and documentation with strong attention to detail.
• Interact with internal stakeholders to resolve issues.

Required profile

• Minimum 15 years of formal education (10+2+3).
• 1‑5 years of experience in a customer‑service or call‑center environment.
• Fluent French language skills (written and spoken).
• Computer literate with ability to use multiple business applications simultaneously.
• Strong verbal and written communication, problem‑solving and analytical abilities.
• Adaptable to a dynamic, 24x7 work environment.

Required skills

What we offer

• Opportunity to work in a multilingual, fast‑paced call‑center.
• Professional development and QA competency growth.
• Collaborative team environment.