Customer Service Representative / Cashier

About the role

We are seeking a friendly and reliable individual to join our team as a Customer Service Representative (CSR) and Cashier. In this dual role you will deliver excellent service to our customers, handle transactions accurately, and support daily store operations in a professional environment.

Key responsibilities

• Greet and assist customers in a courteous, professional manner.
• Answer product, price, and service inquiries.
• Process cash, card, and other approved payments accurately using the POS system.
• Issue receipts, invoices, refunds, and exchanges following company procedures.
• Balance the cash drawer and report any discrepancies.
• Handle customer concerns and complaints with professionalism.
• Maintain accurate transaction and customer records.
• Assist with inventory checks and other daily operational tasks.
• Keep the service and cashier area clean and organized.
• Perform additional duties as assigned by supervisors or managers.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service, retail, or cashiering is an asset.
• Excellent communication and interpersonal abilities.
• Strong numerical, organizational, and attention‑to‑detail skills.
• Basic computer proficiency.
• Ability to handle cash responsibly and work in a fast‑paced environment.
• Reliability, punctuality, and a customer‑focused attitude.

Required skills

• POS system operation.
• Basic computer skills.