Customer Service Executive – Voice Support

About the role

We are looking for a Customer Service Executive to join our voice support team in Kochi. You will handle inbound calls, resolve employee and client queries, and help maintain a high level of satisfaction.

Key responsibilities

• Answer inbound customer calls in a professional manner.
• Provide retail voice support and assist employees of client companies.
• Address customer queries, complaints and requests efficiently.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of all customer interactions in the system.

Required profile

• Educational qualification: Plus Two (12th grade) or higher.
• Excellent spoken communication skills (CEFR‑B2 level).
• Ability to quickly understand employee issues and requests.
• Immediate joiner willing to work a rotational 9‑hour shift (8 hrs work + 1 hr break), primarily night shift.
• Willingness to work on a rotational week‑off schedule.

Required skills

What we offer

• Competitive salary ranging from ₹2.72 LPA to ₹3.50 LPA.
• Cab facility from 6:30 PM to 6:30 AM within a 25 km radius of the office.
• Entry‑level (Level 1) hiring with opportunities for growth.