Customer Service Executive – Voice Process (Pune)

About the role

We are looking for enthusiastic and customer‑focused Customer Service Executives to join our team in Pune. The role involves handling inbound and outbound customer interactions, providing accurate information, and ensuring a positive customer experience.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process‑related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required profile

• Graduate or undergraduate degree (as per company requirements).
• 0–2 years of experience in customer service, BPO, call center, or related roles; freshers with strong communication skills are welcome.
• Ability to work in a fast‑paced, customer‑centric environment.
• Willingness to learn and adapt.

What we offer

• Competitive salary and incentives (if applicable).
• Training and career development opportunities.
• Supportive work environment.
• Growth opportunities within the organization.