Customer Service Executive – Mumbai

About the role

We are seeking a motivated Customer Service Executive to join our fast‑growing BPO team in Vikhroli, Mumbai. The role involves handling inbound and outbound customer interactions across multiple channels while delivering a positive experience.

Key responsibilities

• Manage inbound and outbound calls, emails, and chat sessions with customers.
• Resolve queries, complaints, and issues promptly and professionally.
• Provide accurate information about products, services, and processes.
• Maintain detailed records of all customer interactions.
• Coordinate with internal teams to ensure timely issue resolution.
• Achieve individual and team performance targets.

Required profile

• Excellent verbal and written English communication skills.
• Strong customer‑handling and interpersonal abilities.
• Basic computer literacy with proficiency in MS Office.
• Problem‑solving mindset and willingness to work rotational shifts.
• 0–2 years of experience in customer service, BPO, or call centre, or freshers with strong communication skills.

Required skills

• MS Office

What we offer

• Competitive salary and performance incentives.
• Structured training and development programs.
• Supportive work environment with clear career growth paths.