Customer Service Executive
EXL · Pune
Job description
About the role
We are seeking a Customer Service Executive to deliver high‑quality support to our clients. In this role you will be the primary point of contact for customers who have questions about their policies, claims, and payments.
Key responsibilities
- Resolve customer queries related to policies and claims with a focus on quality service.
- Provide inbound phone support, sharing or sending necessary documents to address concerns.
- Handle payment disputes and answer payment‑related questions.
- Create transactions for customers who wish to make a payment.
- Adapt to additional tasks or responsibilities as business needs evolve.
- Contribute expertise to continuous process‑improvement initiatives.
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Published 1 month ago
Expires 1 week from now
53 views · 0 interested
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EXL
Pune