Customer Service Executive – Global Network Operations
Tata Communications · Mumbai
Job description
About the role
Tata Communications is seeking a Customer Service Executive to join its Global Network Operations team. The role focuses on handling customer queries, troubleshooting issues, and ensuring service quality across a 24x7 environment.
Key responsibilities
- Take ownership of reported customer issues and provide timely resolutions.
- Research, diagnose, and troubleshoot system or application problems.
- Follow standard escalation procedures for unresolved cases.
- Maintain service level agreements (SLAs) and proactively work to meet them.
- Stay updated on the latest technologies relevant to the domain.
Required profile
- Graduate with 0‑4 years of professional experience.
- Demonstrated problem‑solving abilities.
- Prior experience in fast‑paced, high‑availability, 24x7 customer support environments.
Required skills
What we offer
- Opportunity to work with cutting‑edge connectivity solutions.
- Exposure to cloud, IoT, security, and media services.
- Professional growth within a global telecommunications leader.
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Published 1 month ago
Expires 1 week from now
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Tata Communications
Mumbai
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