Customer Service Executive – Fresh Graduate Role
Job Junction · Pune
Job description
About the role
We are seeking a motivated and enthusiastic Customer Service Executive to join our team in Pune. This position is ideal for fresh graduates who want to start a career in the BPO industry, handling both inbound and outbound calls while delivering exceptional service.
Key responsibilities
- Manage incoming calls and customer inquiries professionally.
- Provide accurate information about products and services.
- Handle customer complaints and resolve issues effectively.
- Conduct outbound calls to follow up with customers and gather feedback.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
Required skills
- Excellent communication skills in English and Hindi.
- Basic computer skills and familiarity with call center software.
- Strong problem‑solving abilities and a customer‑centric approach.
- Ability to work in a fast‑paced environment and handle multiple tasks.
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Published 6 days ago
Expires 1 month from now
19 views · 0 interested
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Job Junction
Pune