Customer Service Associate – Voice (Spanish)

About the role

We are looking for a Customer Service Associate – Voice who will provide bilingual (Spanish) support to our clients. The role involves handling inbound and outbound calls, addressing customer inquiries, and ensuring a high level of satisfaction while following Accenture’s standards.

Key responsibilities

• Respond to customer calls in Spanish, providing accurate information and resolving issues.
• Follow established guidelines and scripts to handle routine problems.
• Escalate complex cases to senior team members when necessary.
• Maintain detailed records of interactions and update systems accordingly.
• Collaborate with team members and supervisors to meet service targets.

Required profile

• Graduated (any field) with 1‑3 years of customer service experience.
• Fluent Spanish (expert level) and strong command of English.
• Ability to work rotational shifts.
• Good communication and problem‑solving skills.

Required skills

• Spanish language proficiency (expert).

What we offer

• Opportunity to work for a global professional services leader.
• Training and development programs.
• Dynamic, multicultural team environment.