This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Accenture is seeking a Customer Service Associate focused on voice communications. You will join the Customer Support vertical to handle customer queries, resolve escalations, and ensure a high‑quality voice experience for clients.
Key responsibilities
- Manage and resolve inbound customer queries and complaints through voice channels.
- Handle escalations, ensuring issues are closed within defined SLAs.
- Monitor and optimise phone and VoIP systems, troubleshooting technical problems.
- Implement upgrades and improvements to voice communication infrastructure.
- Maintain accurate records of interactions and follow‑up actions.
Required profile
- 1 to 3 years of experience in customer service or voice support.
- Any graduate qualification.
- Adaptable, flexible and able to work rotational shifts.
- Strong problem‑solving abilities and dispute handling skills.
- Basic understanding of risk management in a service environment.
Required skills
- VoIP
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salary: Customer Service Representative Based on 39 job offers in IndiaSalaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Accenture in India
Bengaluru
Related job offers
-
Customer Service Executive/Associate – Travel (Flights)
paytm Bengaluru -
Customer Care Supervisor (Night Shift)
Fictiv Bengaluru -
Customer Care Specialist – Night Shift (US Pacific Hours)
Fictiv Bengaluru -
Customer Support Intern
India Sellers District Ghaziabad -
Voice Calling Executive (Hindi & English)
SoLifeIN Lucknow