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This job expired on 16/08/2026. It no longer accepts applications.
Customer Service Associate – US Shift
Codingal · Bengaluru
Job description
About the role
Join Codingal, a fast‑growing Ed‑Tech startup, as a Customer Service Associate working the US shift. You will be the first point of contact for parents and teachers, delivering technical support and ensuring a smooth learning experience for our students.
Key responsibilities
- Provide an exceptional experience to customers through chat, email, and phone.
- Offer technical support to parents and teachers.
- Handle escalation tickets promptly and professionally.
- Schedule, reschedule, and manage student classes.
- Build strong relationships to drive customer retention and satisfaction.
Required profile
- Fluent English communication skills.
- Willingness to work from the office in Bangalore.
- Computer/IT background (preferred but not mandatory).
Required skills
What we offer
- Free lunch and dinner.
- Exposure to a dynamic Ed‑Tech environment.
- Health insurance.
- CTC INR 3.5 L – 4.5 L per year plus incentives and night‑shift allowance.
- Opportunity to work directly with founders and a young, smart team.
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Codingal
Bengaluru
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