Customer Service Associate – Spanish Night Shift

About the role

Accenture is seeking a Spanish‑speaking Customer Service Associate to work a fixed night shift (6:00 PM – 3:30 AM IST). The role supports customers in Spanish‑speaking regions, handling routine inquiries and issues while following established guidelines.

Key responsibilities

• Provide timely assistance to Spanish‑language customers via phone, chat or email.
• Resolve routine problems by applying standard procedures and referencing knowledge bases.
• Escalate complex cases to supervisors or specialized teams as needed.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with team members and supervisors to ensure consistent service quality.

Required profile

• 1 to 3 years of customer service experience.
• Any graduate degree.
• Advanced proficiency in Spanish (both written and spoken).
• Ability to work the fixed night shift without schedule changes.
• Strong communication skills and the capacity to work under pressure.

Required skills

• Language translation for customer service interactions.

What we offer

• Opportunity to work with a global professional services leader.
• Structured training and clear guidance for daily tasks.
• Exposure to diverse clients across multiple industries.