Customer Service Associate – Life & Annuity Claims

About the role

Accenture is seeking a Customer Service Associate to handle life and annuity claims and policy administration. The role involves processing financial and non‑financial transactions such as policy surrenders, loans, withdrawals, and transfers while providing excellent service to policyholders.

Key responsibilities

• Process policy issuance and endorsements accurately and timely.
• Manage life insurance and annuity claims, ensuring thorough review and prompt payouts.
• Serve as the primary point of contact for policyholders, addressing inquiries and guiding them on products and benefits.
• Maintain compliance with regulatory requirements and company policies.
• Keep detailed and organized records of all policy transactions and communications.
• Collaborate with underwriting, sales, and claims teams to resolve client issues.
• Stay updated on industry trends, product knowledge, and regulatory changes.

Required profile

• 1 to 3 years of experience in life‑annuity claims or policy administration.
• Any graduate degree.
• Flexibility to work 100% night shift starting at 8:30 PM and attend RTO training.
• Ability to handle financial transactions related to policy surrender, loan, withdrawal, and transfer.

Required skills