Customer Service Associate

About the role

Accenture is seeking a Customer Service Associate to join its Retirement Services team. The role focuses on processing monetary and non‑monetary transactions for US‑based retirement plans, ensuring accuracy, compliance, and high‑quality client service.

Key responsibilities

• Process monetary and non‑monetary transactions for assigned retirement plan participants.
• Review, validate and document participant requests while adhering to compliance and confidentiality standards.
• Research and respond to queries from Business Partners and Client Support Teams with minimal response time.
• Participate in process improvements, automation initiatives, and quality‑control activities.
• Maintain accurate data entry across spreadsheets, databases and other digital formats.

Required profile

• 2+ years experience in US Retirement Services, specifically Defined Contributions.
• Hands‑on experience with Money‑Out processes such as Required Minimum Distributions, systematic withdrawals, in‑service withdrawals, rollovers and lump‑sum distributions.
• Graduate (preferably commerce) – not mandatory.
• Willingness to work night shifts as required.
• Strong verbal and written communication, typing accuracy, time‑management and ability to work independently.

Required skills

• Data entry
• Retirement Services – Defined Contributions
• Money‑Out processes (RMD, systematic withdrawal, rollover, etc.)