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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Associate
Accenture in India · Bengaluru
Job description
About the role
The Customer Service Associate will join Accenture’s help‑desk team to provide front‑line support for internal and external customers. You will handle requisition processing calls, translate customer inquiries when needed, and ensure issues are resolved efficiently while maintaining high service standards.
Key responsibilities
- Answer and manage help‑desk calls related to requisition processing.
- Translate and interpret customer communications to facilitate resolution.
- Apply established guidelines and precedents to solve routine problems.
- Escalate complex cases to senior staff according to defined procedures.
- Document interactions and outcomes in the tracking system.
- Work in rotational shifts as required to provide 24/7 coverage.
Required profile
- Any graduate degree.
- 1–3 years of experience in customer service or help‑desk environments.
- Strong communication skills and ability to work within a team.
- Flexibility to adapt to shift schedules.
Required skills
- Language translation for customer interactions.
- Proficiency in standard office software (e.g., email, ticketing tools).
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Accenture in India
Bengaluru