Customer Service & Admin Executive (Multilingual)

About the role

This position is focused on processing orders and handling a wide range of customer enquiries. You will support both domestic and international customers, ensuring timely resolution of issues related to order delivery, returns, and store stock checks.

Key responsibilities

• Process orders and manage general enquiries, including orders not received and uncredited returns.
• Respond to queries from Next stores regarding parcel deliveries and stock verification.
• Assist international customers with order tracking, missing deliveries, and returns, requiring multilingual communication.
• Perform administrative tasks such as adjusting customer accounts and sending mass communications.

Required profile

• Strong written and verbal communication skills in English.
• Fluent Mandarin language ability (primary language requirement).
• Experience handling high‑volume customer service or administrative duties.
• Ability to work accurately under pressure and manage multiple enquiries simultaneously.

Required skills