Customer Relationship Officer – Micro Banking (Group Loans)

About the role

The Customer Relationship Officer (CRO) will manage banking relationships for a portfolio of around 650 families in the assigned geographic area. The role focuses on acquiring new customers for Group Lending (GL), cross‑selling savings and deposit products, and providing continuous support for GL, Individual Loan (IL) and Family Banking queries.

Key responsibilities

• Manage and grow relationships with 650 families, offering the full range of banking services.
• Acquire new customers for Group Lending and service existing GL accounts.
• Upsell appropriate loan products to customers and family members based on repayment capacity.
• Onboard Savings Accounts, term deposits (FD/RD) and other deposit products for customers and their references.
• Generate quality leads for third‑party products offered by the bank.
• Ensure timely loan disbursement for repeat and top‑up customers.
• Adhere strictly to KYC norms, internal processes, and circulars.
• Conduct surveys, group formation meetings, and compulsory group training sessions.
• Provide prompt, courteous service and resolve queries within defined timelines.

Required profile

• Ability to manage a large customer portfolio and meet loan acquisition targets.
• Strong focus on delivering prompt and accessible customer service.
• Capability to educate customers on the bank’s full product bouquet (loans, deposits, insurance).
• Willingness to conduct field surveys and group formation activities.

Required skills

What we offer

• Opportunity to work in a dynamic micro‑finance environment.
• Exposure to a wide range of banking products and customer segments.
• Career growth within a leading small‑finance institution.