Customer Relationship Executive – E‑commerce Support
J&JP Clothing Company · Tiruppur
Job description
About the role
The Customer Relationship Executive will be the primary point of contact for shoppers of our apparel and pet‑clothing brands. You will handle inquiries across multiple channels, ensuring a smooth and pleasant experience for every customer.
Key responsibilities
- Respond to customer queries via WhatsApp, phone, email, and website chat.
- Provide order updates, tracking information, and process exchange or return requests.
- Assist customers in selecting sizes, understanding product details, and exploring customisation options.
- Collaborate with production and dispatch teams to resolve issues quickly.
- Maintain accurate records of customer interactions, complaints, and resolutions.
Required profile
- Proficiency in basic English and Tamil.
- Strong communication skills with a polite and professional demeanor.
- Prior experience in fashion or e‑commerce customer service is advantageous.
Required skills
- Phone communication
- Website chat platforms
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Published 1 month ago
Expires 3 weeks from now
47 views · 0 interested
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J&JP Clothing Company
Tiruppur
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