Customer Relationship Associate – D2C Brand

About the role

We are looking for a Customer Relationship Associate to join Muunhome’s D2C team in Noida. The role blends customer support, marketplace management and on‑ground brand activities, helping the company deliver a warm, design‑focused experience to its customers.

Key responsibilities

• Respond to customer inquiries via WhatsApp, Instagram, website chat, email and marketplace platforms, providing product information, usage guidance and styling advice.
• Convert conversations into sales and handle order‑related issues, returns and exchanges while maintaining the brand’s friendly voice.
• Support daily operations on Amazon, Tata Cliq Luxury and other marketplaces, including monitoring ratings, updating listings and coordinating promotional campaigns.
• Liaise with warehouse and operations teams to track dispatches, manage delayed or special orders, and assist during peak sales periods.
• Assist in pop‑ups, exhibitions and other brand events, engaging with visitors, capturing feedback and representing Muunhome on‑site.
• Share customer insights with product and marketing teams and help with influencer, sampling and B2B inquiries.

Required profile

• 1+ year of experience in customer service, sales or e‑commerce support.
• Strong written and verbal communication in English and Hindi.
• Organised, proactive and comfortable interacting with customers across multiple channels.
• Interest in design, home‑decor or lifestyle brands.

Required skills

• Familiarity with WhatsApp, Instagram and email communication tools.
• Basic knowledge of Amazon and Tata Cliq Luxury marketplace interfaces.