Customer Order & Enquiry Executive
EXL · Pune
Job description
About the role
The Customer Order & Enquiry Executive is responsible for managing the full lifecycle of customer orders, handling a wide range of enquiries and providing administrative support to ensure smooth operations across domestic and international markets.
Key responsibilities
- Process incoming orders and resolve issues related to orders not received or returns not credited.
- Handle general customer enquiries, including order tracking and return queries.
- Respond to queries from Next stores regarding parcel deliveries and store stock checks.
- Manage enquiries from international customers concerning order status and tracking.
- Perform administrative tasks such as adjusting customer accounts and sending mass customer communications.
Required profile
- Strong attention to detail and ability to manage multiple enquiries simultaneously.
- Excellent communication skills, both written and verbal.
- Experience in order processing, customer service or related administrative roles.
- Ability to work with both domestic and international customers.
Required skills
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Published 1 month ago
Expires 1 week from now
58 views · 0 interested
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EXL
Pune