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Customer Order & Enquiry Executive

EXL · Pune

🇬🇧 English

Job description

About the role

The Customer Order & Enquiry Executive is responsible for managing the full lifecycle of customer orders, handling a wide range of enquiries and providing administrative support to ensure smooth operations across domestic and international markets.

Key responsibilities

  • Process incoming orders and resolve issues related to orders not received or returns not credited.
  • Handle general customer enquiries, including order tracking and return queries.
  • Respond to queries from Next stores regarding parcel deliveries and store stock checks.
  • Manage enquiries from international customers concerning order status and tracking.
  • Perform administrative tasks such as adjusting customer accounts and sending mass customer communications.

Required profile

  • Strong attention to detail and ability to manage multiple enquiries simultaneously.
  • Excellent communication skills, both written and verbal.
  • Experience in order processing, customer service or related administrative roles.
  • Ability to work with both domestic and international customers.

Required skills

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    Published 1 month ago

    Expires 1 week from now

    58 views · 0 interested

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    EXL

    Pune