Customer Experience Advisor (Entry Level)
VXI Global Solutions · Hyderabad
Job description
About the role
The Customer Experience Advisor is the first point of contact for customers, handling queries across chat, email and voice channels with professionalism and empathy. This position is suitable for fresh graduates or candidates with up to six months of experience.
Key responsibilities
- Handle customer queries on chat, email and calls according to defined processes.
- Deliver a consistent, high‑quality customer experience in every interaction.
- Resolve concerns efficiently and escalate complex issues when required.
- Follow standard operating procedures, maintain accurate documentation, and adhere to schedule and quality standards.
Required profile
- Undergraduate or graduate degree with no pending backlogs.
- Strong verbal and written communication skills.
- Excellent typing speed for chat (minimum 40 WPM with 90% accuracy).
- Ability to manage multiple customer interactions while ensuring a positive experience.
- Willingness to work night shifts and rotational shifts.
Required skills
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Published 3 days ago
Expires 1 month from now
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VXI Global Solutions
Hyderabad
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