Customer Contact Communications Associate – Voice
Accenture in India · Gurugram
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate focused on voice interactions. In this role you will provide direct, verbal support to customers, handling inquiries, diagnosing issues, and ensuring service continuity across voice channels.
Key responsibilities
- Record, diagnose, troubleshoot, resolve or assign incidents and service requests.
- Manage unplanned interruptions to restore normal voice service operations quickly.
- Handle routine customer inquiries and provide assistance via phone.
- Follow established guidelines and precedents to solve problems.
- Collaborate with team members and supervisors, adhering to rotational shift schedules.
Required profile
- Any graduate degree.
- 1‑3 years of experience in customer operations or voice support.
- Advanced proficiency in English (international).
- Ability to work both independently and as part of a team.
- Willingness to work rotational shifts.
Required skills
- Not specified
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Published 1 month ago
Expires 4 days from now
57 views · 0 interested
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Accenture in India
Gurugram