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This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Gurugram
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate focused on voice interactions. You will join the Customer Support vertical and help resolve customer queries, manage escalations, and ensure complaints are closed within SLA targets.
Key responsibilities
- Handle inbound and outbound voice calls, addressing customer issues and providing effective resolutions.
- Manage escalations and complaints, ensuring they are resolved promptly and within defined service levels.
- Maintain accurate records of interactions and follow up on open cases.
- Collaborate with cross‑functional teams to coordinate omnichannel customer experiences.
- Work in rotational shifts as required to support 24/7 operations.
Required profile
- Graduation in any discipline.
- 1 to 3 years of experience in customer service or contact‑center environments.
- Strong English communication skills (international level).
- Ability to work under pressure and as part of a team.
Required skills
- Omnichannel customer communication understanding.
- Voice call handling proficiency.
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Accenture in India
Gurugram
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