This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Messaging
Accenture services Pvt Ltd · Gurugram
Job description
About the role
The Customer Contact Communications Associate – Messaging will join Accenture’s Customer Support vertical, handling non‑voice customer interactions through email and chat. You will resolve queries, manage escalations and ensure complaints are closed within defined service level agreements.
Key responsibilities
- Respond to customer inquiries via email and chat, providing accurate and timely solutions.
- Diagnose, troubleshoot, and resolve or assign incidents and service requests.
- Handle escalations and complaints, aiming for first‑contact resolution and customer satisfaction.
- Close faults and complaints within SLA targets.
- Record all interactions and maintain detailed documentation.
- Manage unplanned service interruptions to restore normal operations quickly.
Required profile
- Strong client relationship building skills.
- Ability to handle disputes and work under pressure.
- Team‑player with adaptability and flexibility.
- Willingness to work rotational shifts.
Required skills
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Accenture services Pvt Ltd
Gurugram
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